Customer Relations Officer (Toh Guan, up to $3,000)

Responsibilities:

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.
• Any other ad hoc administrative duties.

Requirements:
[Must]

• Candidate must have Minimum 1-2 years’ experience within call centre working environment
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Mandarin proficiency to liaise with Mandarin speaking customers

To Apply, please kindly email your updated resume to cv_ray(a)goodjobcreations.com.sg
  
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
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EA Personnel Name: Ray Loh Run Ting
EA Personnel Reg. no.: R1550214
EA License no.: 07C5771