Customer Service Assistant Manager

Responsibilities:

• Customer relationship and communication
  • Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
    Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
    Travelling to meet up with suppliers as and when necessary.
• Compliance and performance reporting
  • Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.
    Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
    Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
    Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
• Team development & administration
  • Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
    Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
    Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
    Additional tasks assigned by management.

• At least 3 years of Customer Service experience, order management, and delivery management
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Proficiency in Chinese language to communicate with mainly external Chinese speaking stakeholders.
• Willingness to travel occasionally for work-related purposes.

• Knowledge of SAP 
• Experience in managing small team