Technical Support Engineer (Document Scanner/ Tai Seng/ Up to $4,500)

[Order Number: 891973]
Responsibilities :

• Main Product is document scanner
• Regional technical support for ASEAN and South Asia Region
• Providing scanner itself and Enterprise Content Management Solutions by utilizing their Scanner and Data Server
• Post-sales support: providing technical support to partner or customer after purchasing our product.
  • Assist Technical team of partner and customer to tackle and resolve technical issue
  • able to dissemble and assemble scanner according to maintenance manual (training provided)
  • train and enable service partner to provide post-sales support to end-user
  • manage and process of warranty claims, demo/standby unit loan, spare part cannibalization, with system and paperwork
  • installation and configuration of hardware and software products
• Pre-sales support: support sales activity as technical expertise 
  • Assists sales team, partner or customer to win and deliver goals
  • Demonstration of hardware and software product
  • assist in integration of own product with 3rd party solution
  • training and enable partner on pre-sales technical capabilities

Requirements :

• At least 3 years of experience as technical support engineer in handling scanner machine
• Proficiency in Chinese to liaise with Chinese speaking stakeholders
• Able to Oversea Travel (average 1 trip per quarter, location: Thai, Vietnam, Malaysia, Indonesia, Myanmar, Singapore.)

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EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771